Visio 2007 and 2010 Crashing
A few weeks ago I decided to reinstall my laptop and upgrade to Windows 7. After getting everything installed (which took MUCH less time than XP), all was well. Windows 7 runs much better on my T60 than Windows XP did, and I could actually put it to sleep for several days without losing my wireless or getting horrible performance.
The ONLY issue I had was with Visio 2007 crashing constantly. I tried different compatibility mode settings, including run as administrator. I upgraded to Visio 2010 at the suggestion of our IT department, but that only seemed to make things worse. At first it only seemed to affect files that were created in previous versions of Visio, so I started recreating all my call flow diagrams but even those started crashing Visio when I tried to copy/paste objects. A repair or full reinstall fixed it temporarily.
I started looking at the crash logs and every one of them was crashing in a different DLL or StackHash. FINALLY I got a random warning as Visio was shutting down after a crash: the send to bluetooth add-in may be incompatible, would you like to disable it? YES! I removed the add-in and Visio is perfectly stable now. That explains why Visio worked fine in my VM with any file I could throw at it: no lame ThinkPad bluetooth to mess it up.
June 22, 2010 at 12:21 am
Thanks a lot for pointing this out! I was already going crazy as Visio was crashing every 5 Minutes…
January 15, 2011 at 3:36 am
Thank you!!! You are my new hero!!!
July 16, 2010 at 5:23 am
Thanks, I installed visio 2010 and it just kept crashing every few seconds, especially when I tried to save, my support team couldn’t figure out what was the problem till I chanced upon your blog. I disabled the blue tooth add in and bingo!!!
Cheers
August 16, 2010 at 3:59 am
Hi, thanks a lot. I had the same trouble on Windows7 and Visio 2007. After disabling Blue-tooth add in it started working as miracle :).
Thx Martin
August 26, 2010 at 2:09 pm
Thanks – same on win7 and Visio 2010 – was working at first but then suddenly stopped working when my backordered bluetooth card came in.
September 7, 2010 at 11:25 am
Fucking ace !!
September 14, 2010 at 3:15 pm
Same on Windows 7 and Visio 2007.! Thanks this helps
September 17, 2010 at 4:45 pm
wondering, im on windows7 and running visio 2007 – having some major lag issues copy and pasting from one doc to another. like 30 – 40 second delays.
anyone else experience this?
cheers,
spark.
September 27, 2010 at 9:10 am
MS failed on this one, but Your tip saved the day!
Many thanks for the info.
September 29, 2010 at 6:57 am
Thanks for the tip.
Now I’m able to do my work.
October 6, 2010 at 10:04 pm
Thank you very much.
Helped and made me happy.
October 11, 2010 at 9:43 pm
how do you disable this blue tooth add in? Is this something in Visio or do you mean the setting on your laptop? Crashing constantly… like every 2 minutes or less.
October 13, 2010 at 7:29 am
Yup, did the trick on Dell Latitude laptops with bluetooth enable hard button. with bluetooth disable visio crashes, when you enable bluetooth then it was okay. it turns out the bluetooth api is called but cannot respond with the hardware being disabled.
November 10, 2010 at 10:23 am
Took me a bit of digging but:
To disable the bluetooth addin
Login as administrator and open visio
click tools -> trust center
click add-ins on the menu bar on the left
– you should see the bluetooth add-in near the top
In the manage drop down select “COM Add-ins” and click GO
You can now deselect or remove the bluetooth add-in
Click OK
March 18, 2011 at 10:24 am
excellent!!! this set of instructions helped alot!!
again.. Thanks!!!
August 19, 2011 at 12:33 am
Thanks a lot Sam Vella, it solved my problem.
October 4, 2011 at 3:41 am
Awesome!
Thank you so much!
November 11, 2010 at 4:26 am
Thx! It worked.
November 12, 2010 at 8:12 am
Thanks a lot! Works great for me. Win7/Visio2007 Lenovo T61 laptop.
November 15, 2010 at 7:42 pm
Found this blog entry via Google. Cheers for the solution – worked like a charm.
(Windows 7 Pro. x64 with Visio 2k10)
November 23, 2010 at 3:16 am
THANKS !!!!!
December 1, 2010 at 7:55 am
Thanks, this solved the problem with Visio 2007 crashing randomly.
One can also right-click and start visio.exe choosing “run as administrator” option while logged in to Windows 7.
December 1, 2010 at 9:24 am
I was *STUMPED* until I found this. Thank you. Thank you. Thank you.
In Visio 2010, the “manage add-ins” was in File>Options>Add-Ins
December 14, 2010 at 5:22 am
thank you so much !! ;) who needs bluetooth in visio ??
regards, jan
December 16, 2010 at 10:59 am
That is great help. You are the man!
December 19, 2010 at 7:20 am
Thank’s very much! It’s really helpful and works fine!
December 29, 2010 at 11:32 am
I was having the same issues that you were – this resolved the problem! Thank you for posting this information!
December 30, 2010 at 8:42 am
Thank you to all! Got a brand new Dell E6410 with company pre-loaded Visio 2007 on a Win 7 OS. Right out of the box V crashes mostly on Copy-Paste functions. Took me a while to figure it out but these forums helped me out greatly! Thank you to you all!
January 19, 2011 at 8:43 am
well done! it works!
January 24, 2011 at 2:02 pm
You rock!!!! This just fixed my issue after months of pain.
January 25, 2011 at 8:53 am
This has solved months of frustration! Thanks so much!
February 4, 2011 at 3:21 pm
disabling the bluebooth add-in fixed the visio crashes. Thanks Sam for posting the steps. Can anyone tell me why having this add-in enabled causes the issue, expecially since it is enabled by default if the computer has bluetooth turned on.
February 8, 2011 at 7:20 am
[...] Have a problem of office applications or visio 2007 / 2010 crashing on your windows 7? Knightfoo suggest you disable the SendTo Bluetooth plugin, which seems to be a working solution for many. Check it out here, and try it yourself: http://knightfoo.wordpress.com/2010/06/14/visio-2007-and-2010-crashing/ [...]
February 10, 2011 at 2:14 pm
Thanks for the great information… I would have never looked for a bluetooth add-in causing my problems. Sending this to my entire team.
February 10, 2011 at 3:36 pm
Wonderful, new Dell E6410 with company pre-loaded Visio 2007 on a Win 7 OS. Right out of the box Visio crashes with no rhyme or reason. I have now been crash free for 4 hours. Thank you
February 15, 2011 at 3:58 pm
What a hassle. Thank heavens for this forum because the Bluetooth add-in wasn’t the first thing I would have thought to look at, not even the hundredth.
February 23, 2011 at 8:07 am
Superb ! You save lot of my time ! Many Thanks !
March 2, 2011 at 4:34 pm
Thanks for the tip! Crash, crash, crash is gone gone gone!
March 3, 2011 at 9:25 am
Does a 36th reply to say “Thanks, this tip was great, saved me many headaches!” after the first 35 all said basically the same thing, really mean anything anymore? Probably not. Nonetheless, if you’re keeping a tally, chalk one up in the “very helpful” column.
March 3, 2011 at 8:30 pm
Worked a treat – thanks heaps!
Did not receive the error message with the info about the add-in, had to go into settings and disable there.
FYI, the steps I took to disable (a little confusing) was this:
1) Open Visio 2010 32bit
2) File > Options
3) Add-Ins (just above ‘trust center’
4) Selected ‘COM Add-ins’ from the ‘Go’ drop down at the bottom of the dialog box and clicked ‘Go’.
5) Un-ticked ‘Send to Bluetooth’
6) Clicked ‘OK’
7) Gave the b@5t@rd a real workout – no more crashing.
Thank you so much Knightfoo for taking the time to post this super piece of info.
I was about ready to pull my hair out – I spend a lot of time using Visio and it was just killing me (had my fingers on CTRL+S permanently)!
March 3, 2011 at 8:46 pm
PS. FYI : If you had “monetized” your blog…I would’ve clicked the %$#@@ out of your ads.
March 18, 2011 at 3:44 am
Hi, Thank you very much for the hint.
I actually couldn’t disable the plugin due to lack of admin privileges for my user, but I could manually delete the btsento_office.dll file itself.
This fixed the problem for me!
Many Thanks
March 22, 2011 at 6:52 am
Thanks a lot saved my day :-)
Running Visio 2010 Win7 Lenovo T61p laptop
March 29, 2011 at 5:16 am
Thank you so much for this information!
My Visio 2010 didn’t crash, just closed abruptly, no info, no error, nothing. After disabling the stupid “Send to Bluetooth” Add-in, all works perfectly!
THANK YOU! :)
April 21, 2011 at 2:34 pm
YES!!! YES YES! Thank you! I really felt like I was taking crazy pills or something… not my Visio WORKS!
April 25, 2011 at 8:00 pm
Thanks dude…you saved my day!
April 30, 2011 at 8:48 am
Thanks!! It was great help!
May 2, 2011 at 10:25 am
Since the plugin is installed for all users – you must run as admin to disable it or remove it under windows 7. This issue made me reinstall visio, but I realized it was not visio causing the issue, but a corrupt bluetooth add-in (Broadcom Corp – Send to Bluetooth) that crashes it. I wish visio would prompt you that the add-in failed – similar to how outlook does and ask if you want to disable it. Talk about frustrations! =0
May 10, 2011 at 11:40 am
Found this via Google search, seems to be working for me too, thanks a million!
May 10, 2011 at 12:37 pm
Big Tanks. Saved my time.
May 16, 2011 at 3:22 pm
Huge help. This was driving me crazy.
May 18, 2011 at 3:59 am
I would like to add my thanks, too: thanks!
This has been annoying both me and my IT department for several weeks now.
June 3, 2011 at 7:33 am
Thank you so much! I disabled that add-in and then it crashed one more time (maybe because it needs to be closed after disabling the add-in). After that its no longer crashing!! You saved me so much frustration and having to save after every little change!
June 7, 2011 at 4:44 am
You are a LEGEND! Had a really crappy first week at a new job with my new laptop. Nothing works, none of my old stuff available. Thought I’d go and get Visio from the IT department so I could at least have my old trusty rusty back. Nope – that kept crashing every five minutes.
There I was seriously considering going and getting my own machine out it was that bad. And then this came to my rescue.
Who needs flipping bluetooth in VIsio?!! Back to work…
June 7, 2011 at 5:57 am
My Visio 2010 crashed every time I saved. Your sollution saved me hours of work.
Thank you
June 7, 2011 at 8:13 am
Thanks for the fix. I had to resort to running Visio as an XPMode virtual application because I could not find any info based on the errors Visio was throwing out.
June 14, 2011 at 10:39 am
OMG fantastic! thank you so much. I couldn’t understand why I kept crashing and this solved it!!!
June 20, 2011 at 5:25 am
Thanks very much !!!!!
July 2, 2011 at 10:23 am
thanks a lot
July 15, 2011 at 11:12 am
Thanks for the solution, i spend a lot of time reinstalling diferents version of visio.
July 18, 2011 at 8:19 am
THANKS MAN! This helped me, too.
July 18, 2011 at 9:59 am
Thank you for saving my sanity.
July 29, 2011 at 10:52 am
Thanks 4 this info, getting really frustated for the random crash :D
August 3, 2011 at 11:55 am
Motherfucker!!!!!!…..i WENT OUT AND SPENT $400 on a new version of Visio when all i had to do was this.
Thanks all!!!!!!! I am a happy diagramming fool now.
August 8, 2011 at 10:32 am
another happy reader says … Thank You!!!
August 10, 2011 at 8:34 am
Hey good on ya, just before getting crazy… also worked for me!
Thx a lot!!!
August 12, 2011 at 11:55 am
Thanks for the tip! Worked great for me.
Friendly reminder that to run Visio as an administrator, you have to go the executable located in the program files directory, right click on it, and select “Run as Administrator”. Then the program will allow you to remove the add-in as mentioned in the previous instructions.
August 22, 2011 at 12:46 am
Thank you! Solved the problem wonderfully. :-)
August 22, 2011 at 2:55 am
Brilliant! Thank you!
It sucks that still, on Vision 2010 for Windows 7 64 bit this problem STILL occurs. Is it a problem with Dell Bluetooth drivers since Microsoft aren’t fixing it?
August 24, 2011 at 1:33 pm
Gracias. You saved me.
August 26, 2011 at 5:27 am
This saved my day, thanks for this post!
September 9, 2011 at 7:54 am
AWESOME!!! Thank you!!!!!!!!!!
September 12, 2011 at 8:28 am
Thanks! Worked first time. was going crazy!!!
September 12, 2011 at 7:59 pm
Thanks and well done.
This was plaguing my Visio 2010 install and it’s fixed now.
Cheers!
September 22, 2011 at 9:56 am
How can we fix this problem in Visio 2003? Any help
September 22, 2011 at 1:23 pm
Still going strong! Saved my bacon today.
September 24, 2011 at 4:39 pm
I was carrying around 2 laptops for the past 3 months – a new Lenovo running Win7 and old Lenovo running WinXP – just for the purpose of being able to run Visio without constant crashing. I can now go back to one laptop :) many thanks!
September 26, 2011 at 9:03 am
Thank you so much for posting this! Another case of the Bluetooth add-on causing crash upon crash upon crash.
September 27, 2011 at 8:47 am
THANK YOU <3
you are a star and you saved me lots of time (and probably also from buying a new computer because this one was on the way to hit a wall by crashing visio all the time :-))
October 19, 2011 at 7:00 am
I had a similar issue with Word 2010, but it was massive with Visio 2007, so thanks for the confirmation!
October 20, 2011 at 4:15 pm
thanks man – this was spot on – all my Dell laptops kept doing this
October 27, 2011 at 8:05 am
Thanks for posting this and saving so much frustration for me!
November 16, 2011 at 12:47 pm
Wow – I’ve been fighting this for months, but didn’t work in Visio a lot until recently. Thank you – fixed crashing by removing ‘Save to Bluetooth’.
November 22, 2011 at 7:22 am
Thanks a lot my friend! It has solved my problem also!
December 1, 2011 at 3:31 am
Excellent! thanks for sharing and making me breathe easier
December 5, 2011 at 9:01 am
Check this Microsoft link too:
http://support.microsoft.com/kb/937997
Regards,
Mac
December 5, 2011 at 10:42 pm
You are the man :) Thnx :)
December 29, 2011 at 6:32 pm
[...] number page views for some reason. The most popular post for the last year has been my rant about Microsoft Visio crashing because of a bluetooth add-in. It actually used to rank above the official Microsoft KB article on the issue for several months [...]
January 8, 2012 at 10:42 am
OMG. I was getting ready to remove Visio and try a re-install until I tried this. It has eliminated the problem and saved me countless hours of re-entering information that had not saved prior to the crash. I was trying to save about every 2-3 program activities and getting extremely frustrated. Shame on Microsoft for not fixing this bug.
Thank you.
January 25, 2012 at 12:23 pm
Visio 2003 running Windows Vista crashed on my new HP work laptop in very much the same way as you described it. I couldn’t find the add-in (I guess it doesn’t exist in this version), but I could remove the bluetooth from my Startup-folder in “Start/All Programs”. That did the trick. Now it works fine – even when editing Visio-objects in Word!
Thanks!
January 25, 2012 at 12:27 pm
Some more testing showed that it didn’t solve the problem :-(((
January 31, 2012 at 5:34 pm
dude…you are a legend. thanks for posting the fix.
February 14, 2012 at 6:56 am
great info. it fixes the issue instantly.
February 24, 2012 at 9:52 am
I love you.
Thank you.
:o)