AT&T + anything = Fail
Seriously guys, can you do anything right? I setup an appointment for 8am-10am to get the DSL upgraded to U-Verse. I stay home from work, figuring they should be done by noon. I get a phone call at 9:45 from the installer saying that he is on his way and should be here in 30 minutes. Blah.
At 10:45 I call the installer back to see what the status is. He said he had a hard time finding the cross-connect box in the apartment complex, but he’s working on it now. I asked him how much longer it will take because I need to get to work. “When do you need to be at work?” he asks .. “A couple hours ago, I stayed home for this. Are talking 30 minutes or an hour?” .. “Oh no, it’s going to be a couple of hours, would you like to reschedule?”. Argh. If I reschedule, it’ll take another week to get it hooked up. I don’t need to work for a living anyway.
Why make a 2 hour appointment block if A) he isn’t going to make it until the end of the block and B) the installation is going to require 2+ hours of work? The only thing they did on time was disable the DSL service, which they said they would do when they hooked up the U-Verse service. Will we ever see the day when AT&T provides quality less than shitty customer service? Probably not unless science finds a way to reverse the effects of aging.
